Melissa Arronte, PhD

Melissa is Medallia’s executive advisor of employee experience. After starting her career at Towers Watson, she served in notable executive roles such as Head of HR Analytics for Liberty Mutual Insurance and SVP, Head of HR Analytics at Citizens Bank.

Your CX Data’s Missing Piece? Your Employees!

The next evolution of customer experience (CX) is here, and the brands that succeed will…

March 6, 2024

Employee Experience

Medallia Transforms Employee Listening With Four Breakthrough AI Innovations

Medallia recently wrapped up Experience ‘24, where 1,500 experience leaders and professionals gathered in Las…

September 20, 2022

Employee Experience

6 Steps to Improve an Employee Listening Strategy

Eager to improve employee listening to be more continuous but often struggle with the tactical…

January 26, 2022

Employee Experience

The Next Frontier of Employee Experience: Elevating the Human Experience

Having worked with many organizations of all sizes across industries, I’ve witnessed firsthand how a…