Jeannie Walters

Guest Author // Jeannie is an award-winning customer experience expert, keynote speaker, and Founder of Experience Investigators. A pioneer in shifting from reactive service to proactive experiences, she has worked with Fortune 500 brands like SAP and JPMorgan Chase. Her LinkedIn Learning courses have 500K+ views, and she’s inspired audiences globally as a Certified Speaking Professional.

February 19, 2025

Customer Experience

3 CX Program Hurdles to Clear to Prove Your Business Results

Here’s how to overcome the most common roadblocks to organizational alignment on customer experience.

January 21, 2025

Customer Experience

5 Skills Every CX Pro Should Level Up

Expert advice on what CX professionals should focus on to build career resilience and stand…